What is the difference between the setup fee and the monthly fee?
The setup fee is a one-time payment for planning, designing, building and launching your website. The monthly fee covers hosting, security updates, monitoring, maintenance and support while your website is live.
What if I need a feature that is not in a package?
Features outside the published packages, such as AI chatbots, custom dashboards or special integrations, are scoped with you and quoted before any work begins.
Why is there a monthly fee?
Your monthly subscription covers hosting, security updates, monitoring, technical maintenance and support, so your website stays online, secure and up to date without you having to manage it.
Can I upgrade my package?
Yes. You can move to a larger package as your business grows. We’ll quote the difference before making any changes.
Can I use my own domain?
Yes. You can use a domain you already own, or we can help you register one. Domain registration costs are separate from the package price.
How long does website development take?
It depends on the package, the features you need and how quickly your content (text, photos, logo) is ready. You’ll receive an estimated timeline with your quote.
Can customers pay online?
Yes, with an E-Commerce Pro website and an approved merchant account with a supported provider such as Fygaro, WiPay or the NCB E-Commerce Gateway. Approval, fees and currencies are set by the provider. Bank transfer, cash on delivery and payment on pickup are also options.
Can I manage my own products?
Yes. E-Commerce Pro stores include tools to manage products, prices, inventory and orders. The exact features for your store are confirmed in your proposal.
Do you support Jamaican businesses?
Yes. Radway Digital is based in Jamaica and builds websites for Jamaican businesses, with pricing in Jamaican dollars.
Can international customers purchase from my website?
Often, yes. Whether you can accept international cards and currencies depends on your payment provider and merchant account. Delivery and shipping options are set up to match where you can sell.